Religion
THE National Hajj Commission of Nigeria (NAHCON) has deployed a Cloud-based call centre system to strengthen pilgrims’ welfare services during the 2026 Hajj Operations in the Kingdom of Saudi Arabia.
Speaking during the unveiling of the facility in Makkah, the Head of ICT, Shehu Raji, said that the system provided two way platform to make and receive telephone calls directly from pilgrims.
Raji said it would also provide real-time monitoring of received, missed and abandoned calls through a dedicated dashboard.
According to him, the call centre currently operates with five active workstations with provision for expansion based on operational exigencies.
“The call centre will continue to be improved in line with the NAHCON’s commitment to enhancing service delivery and pilgrims’ welfare.
“Pilgrims are encouraged to contact the call centre to report issues relating to accommodation, feeding, transportation, health and other welfare concerns.
“The dedicated call centre numbers are:+966565460059 and +966568608760,” he said
Raji said that to ensure wider awareness, NAHCON would commence the distribution of stickers and information cards containing the contact numbers across pilgrims’ accommodations and strategic locations in Makkah, Muna and Arafat.
He said that the initiative formed part of the commission’s commitment to improving service delivery and ensuring a smooth Hajj exercise for Nigerian pilgrims.(NAN)
F.O
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