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ADR: 258,780 complaints received, 170,000 resolved in two years – Commission



Public Complaints Commission PCC

According to him, the figures were aside from cases initiated by the commission to address systemic issues in Ministries, Departments, and Agencies, and the private sector.

Ayo-Yusuf stated these during a courtesy visit to the Minister of Information and National Orientation, Mohammed Idris, in Abuja.

A statement issued on Thursday evening by the Deputy Director of Press in the Federal Ministry of Information and National Orientation, Suleiman Haruna, quoted the Minister as commending the PCC for its role in arbitration, especially through the Alternative Dispute Resolution mechanism.

“In his remark, the Chief Commissioner of the Public Complaints Commission, Abimbola Ayo-Yusuf, stated that between July 1, 2021, and June 1, 2023, the commission received 258,780 complaints and resolved over 170,000 of them”, the statement said.

Ayo-Yusuf said what makes complaints unique is that they come mainly from the Nigerian workforce and the underprivileged, who ordinarily cannot afford the cost of Justice in the Nigerian judicial system.

The commission, he said, uses the Ombudsman approach of mediation, conciliation, and arbitration, all within the spheres of the ADR mechanism and their services are free of charge.

The Minister highlighted the commission’s effort in relieving so many parties from the burden of going through court processes, thereby bringing down the cost of getting justice for Nigerians.

Idris said that the activities of the commission were underreported and assured that they would henceforth be on the front burner for Nigerians to benefit from their services and restore their confidence in government services.

“We all know that there’s a gradual erosion in the kind of trust and confidence that Nigerians have over the years in government and its officials, and that is why President Bola Tinubu is saying that the Renewed Hope agenda is about renewing the hope of Nigerians about their country, and all of us have a role to play in that assignment”, he said.

President Tinubu, he said, has always said that reorientation has to be given a central focus so that we can all have the Nigeria we all desire.

On the issue of corruption in various sectors in Nigeria, the Minister informed the meeting that Tinubu has identified the fight against corruption as one of the eight priority areas of his administration.

“The Ministry of Information and National Orientation has a symbiotic relationship with the commission in terms of re-orienting Nigerians, especially against corruption”, Idris emphasised.

The Ministry, he said, would continue to engage with the PCC for the development of ideas for reaching members of the public with their mandate.