The Director General of the National Pension Commission (PenCom), Ms Omolola Oloworaran, has highlighted strategies deployed by her organisation to ensure pension coverage is deepened in Nigeria.
Speaking at the ISSA Technical Seminar in Abuja recently, she said the steps taken were to build a more inclusive, transparent, and responsive pension system, where communication serves not just as information, but as a bridge to trust, accessibility, and sustained industry growth.
According to her, the Contributory Pension Scheme (CPS) has, over more than two decades, built a strong institutional foundation, but true inclusion goes beyond coverage to require trust and clear communication.
For this reason, PenCom has prioritised the Personal Pension Plan, strengthened stakeholder engagement, and invested in digital channels that reach contributors in accessible and relatable ways, she stated.
Ms Oloworaran further stressed that, “Effective communication is not a soft complement to regulation; it is a core instrument of coverage expansion, compliance, and public confidence.
“Every circular we issue, every benefit we pay, and every reform we introduce ultimately succeeds or fails on whether our members can understand it and act on it.”
The ISSA Technical Seminar, themed Improving Inclusivity and Accessibility of Social Security Services Through Effective Communication, was organised in collaboration with the International Social Security Association (ISSA).
It brought together key stakeholders across West Africa to advance dialogue on strengthening social security systems through clearer, more inclusive engagement.