By Jessica Dogo
The Bureau of Public Service Reforms (BPSR) has ranked the Nigerian Communications Commission (NCC) third position among best-performing Federal Ministries, Departments, and Agencies (MDAs) in its 2026 Public Service Reforms Performance Assessment report.
The Director of Public Affairs, NCC, Mrs Nnenna Ukoha, on Monday in Abuja, said this in a statement issued in Abuja on Monday.
According to Ukoha, this followed a comprehensive evaluation across key reform indicators, including the Self-Assessment Tool (SAT).
Other ranking indices include Freedom of Information (FOI) Compliance Score, Fiscal Transparency and Integrity Index, and official website performance metrics.
“In the ranking, the Nigerian Investment Promotion Commission (NIPC) and Nigerian Export Promotion Council (NEPC) came first and second, respectively.
“The institutional ranking, conducted across all MDAs of the Federal Government, recognises MDAs that have distinguished themselves in advancing public service reforms and delivering excellence in service,” she said.
She said aside from the institutional awards, 20 individuals across federal, state and local levels received various distinguished public service excellence and leadership awards, for their sterling performance in public service.
She quoted the Executive Vice-Chairman, NCC, Dr Aminu Maida, as saying that the BPSR recognition served as a motivation for MDAs to strengthen their commitment to service delivery.
Maida, represented by the Executive Commissioner, Technical Services, Abraham Oshadami, further said the award also served as a testimony that NCC’s reforms aimed at improving transparency and accountability in the sector were yielding fruits.
“On behalf of all awardees, and second, on behalf of the Board, Management, and staff of the Nigerian Communications Commission, we thank the Bureau for these recognitions.
“For us at NCC, this recognition acknowledges our ongoing reform efforts and underscores the need to sustain them.
“For our telecommunications consumers, this recognition reflects ongoing efforts to strengthen service quality, transparency, and responsiveness across the sector,” he said.
He said that the assessment outcome also reinforced the importance of maintaining standards that support improved customer experience and greater confidence in telecom services nationwide.
Maida restated the commission’s commitment to applying regulatory tools and innovative approaches toward supporting measurable improvements in service quality and consumer protection in Nigeria’s telecommunications sector.
“The Commission has, over the past two years, introduced far-reaching reforms to promote transparency and accountability in the telecommunications sector.
“These include the introduction of the National Coverage Map, which provides near real-time information on the performance and availability of operators’ networks across the country,” he said.
He said the publication of Quarterly Network Performance Reports, provided detailed assessments of network performance nationwide.
He said that Mobile Network Operators (MNOs) had also been directed to simplify the communication of their tariffs in a manner that would be clear and easy for consumers to understand.
“Operators are required to comply with the updated Corporate Governance Guidelines, which emphasise stronger corporate accountability and improved operational performance.
“The Commission has also placed significant emphasis on the proactive publication of clear, comprehensive, and timely data on industry activities to keep the public well informed and enhance accountability across the telecommunications sector,” he said.
The Director-General of BPSR, Mr Dasuki Arabi, commended all participating MDAs, particularly the top performers for their efforts towards transparency, accountability, and open governance.
Arabi said that those values reflected consistency with established public service standards. (NAN)(www.nannews.ng)